JIRA CLOUD IS NOT LOADING FOR ME

[Ron Williams]

{
  "message": "Error retrieving ID token",
  "code": "FAILED_TO_GET_ID_TOKEN",
  "details": {
    "message": "An internal error has occurred.",
    "code": 9018
  }
}

[Tobias Viehweger]

This can also be related to a depreciation Microsoft is currently rolling out, see this post for more details: https://community.atlassian.com/t5/App-Central-articles/Jira-and-Outlook-How-to-deal-with-nested-app-authentication-and/ba-p/2934879

[Trudy Claspill]

Hello @Ron Williams 

What steps are you executing immediately prior to getting this message?

Are you trying to access a particular Jira URL through a browser?

Have you tried the same steps in a different browser application, or in a private browser windows (like Chrome Incognito), or after clearing your browser cache?

Do other users get the same response when executing the same steps?