JIRA work management board deleted issues once popped in approval column

[Ciara Clemens]

I was wondering if there is a reason that issues on my board, once they have  been transferred to an approval column, disappear.

Is this a setting I can turn off?

[Trudy Claspill · Accepted solution]

Hello @Ciara Clemens 

Welcome to the Atlassian community.

Can you confirm that this is a Jira Work Management/Business project with with you are working? I ask because you posted your question in the Jira Service Management Questions forum, and JSM is a different project type.

What status is mapped to the Approval column? Is the color of the status green?

Do the issues disappear immediately or after some time has passed?

Are you still able to see the issues in the List view?

In a JWM board, issues moved to a green-colored status will be automatically hidden from the board when they have been in that status for 2 weeks or longer. This is hard coded and not configurable. This is a feature in JWM based on the assumption that if the issue has been "done" for 2 weeks or longer it no longer needs to be displayed on the board.

There is a change request about making that configurable, to which you can add your vote:

https://jira.atlassian.com/browse/JWMCLOUD-19

[Ciara Clemens]

Hi Trudy, thank you so much for your response!

This is for a JIRA work management board. Your second response has really cleared things up for me! Thank you for your help!

[Trudy Claspill]

Hello Ciara,

I'm glad I could help.

If my response helped you resolve your issue, please consider clicking on the Accept Answer button to mark your Question as Solved. That helps others searching the forum find posts with validated solutions/answers.