JSDC(JiraServiceDeskCloud)_Customer Notification templates

[Brandt Winchell]

Hello,

I am running JSDC. 

I wanted to know if it is possible to have multiple email templates?  The default one is fine for 80% of my customers.  The other 20% have special layouts that I need to adhere to for system integration via email.

Is there any way to accomplish this?

Thanks

B

[Danny · Accepted solution]

You can edit the default template and individual notifications from the Customer Notifications menu under the project settings, however, it's not possible to have more than one template or notification I'm afraid.

* Project > Settings > Customer Notifications > Edit Template or Notifications

[Brandt Winchell]

That is what I figured the answer was but wanted to ensure I was not missing something.

Thanks

[Danny]

Not a problem, wish there was more I could do but glad to be of assistance. :)