JSM+OpsGenie Integration vs. "Responders" alert feature?

[Rob LaRose]

We're just starting with JSM and OpsGenie and trying to figure out the right way to have 2-way integration between the two.  Specifically:

* Selected alerts raised by my monitoring system (presumably sent to opsGenie) should generate a JSM ticket/incident automatically

* Selected JSM tickets/incidents should generate an Alert that triggers notifications/on-call escalationns

It looks like there now may be 9 ways to skin this cat now : an old and a new (early access?) JSM+OpsGenie integration, "Responders" in the JSM ticket, OpsGenie "incidents", Linked Alerts, etc.

Anybody got a handle on the most straightforward/intuitive way to do this?  Or, barring that, the "right" way to do it that embraces Atlassian's forward-looking plans to fully integrate OpsGenie & JSM into a single product?

Thanks in advance for any insight.  We've read until our eyes bleed but each doc seems to contradict the one before.

[Steve Fournier]

Hi Rob,

We are exactly at the same place that you guys are. We also feel that it does seems like if Atlassian is between a merge of product that is not complete ...

Right now we feel like we have duplicate, 2 system to manage instead of one. Rules to create on both side, 2 system that only partially have bidirectionnal communication.

At the begining we had the major incident button that was triggering Opsgenie, they took that away in december and it seems to be a step backward, unless we don't understand the new features....

Documentation doesn't seems to be always up to date ...

Frustrating to say the least .....