JSM Portal - URL Specific to language

[Christopher O_ CBC]

Context:
We are in canada (we need to serve clients in their preferred language by law, and it's a very sensitive matter to some clients).We have a public website and there's a link to point to our JSM portal to open request. Some clients have Atlassian accounts but most don't. Some are using dedicated devices with their browser preference set (language), but most are using shared devices with no control on language preference..

Since there's no way (from what I saw) to add a language selection field/toggle to the form, plus the fact that I can't rely on the browser language setting nor the Atlassian profile language preference.. I'm kind of stuck. My thought process was to try to point the clients to a service portal in their desired language. 

Ex: URL A -> the french version of the portal https://xxxx.atlassian.net/servicedesk/customer/portal/XA
URL B -> the english version of the portal
https://xxxx.atlassian.net/servicedesk/customer/portal/XB

Any suggestion on how to achieve this? Or any other path in mind that would lead me to a similar resolution?

Many thanks

[Ste Wright]

Hi @Christopher O_ CBC 

Check out this help page, which provides details on providing help in multiple languages.

Based on your requirements above, I wonder if changing your service project's default language would work - and having two separate Portals (thus two separate Projects, and two separate URLs).

You would need to duplicate Request Types, SLAs, etc - but would be a potential solution for the language requirement.

Ste

[Christopher O_ CBC]

@Ste Wright Thanks for your reply,
Yes I though about this too but I'm trying to avoid dupes (and mistmatched ticket key).. Ideally would find a way to point to the same JSM portal/projects but just to the form in the appropriate language (1 form in french, 1 in english, this way the displayed language wouldnt get influence by browser/projects/accounts language preference..

If not Ideally having a language field that client could toggle the language would have been another work around, but from what I saw in the community posts, it also seems a no go.

[Ste Wright]

It's not something I've seen natively, there are some suggestions around language features - eg. JSDCLOUD-4647 - you could vote for?

I think the multi-Project option is likely a good starting point, but an alternative would be to check out App options on the Marketplace. Perhaps Apps like this one could help in some way?

Ste

[Joseph Chung Yin]

@Christopher O_ CBC -

To supplement what @Ste Wright suggested, I would also recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance on your ask.  

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Christopher O_ CBC]

@Joseph Chung Yin Yes thanks for your recommendation, will definetely do so. Was curious to see if the community had any creative work around (was hoping to not be the only one with this problematic) Thanks again!