JSM free tier

[Amit Bisht]

Currently, we are on JSM's standard plan with 5 members, while the rest of the employees have been added as customers. If we switch to JSM's free tier, will customers still be able to raise requests in JSM?

[Trudy Claspill · Accepted solution]

Hello @Amit Bisht 

With all JSM plans, including the Free plan, you can have an unlimited number of customers.

However the Free plan allows you to have only 3 Agents. You would need to remove Agent access for two of your five people.

[Amit Bisht]

Hello @Trudy Claspill, If I downgrade to a free plan, will the customers be able to raise the request?

[Tomislav Tobijas]

@Amit Bisht yes, they will be able to raise requests.

[Trudy Claspill]

Yes, downgrading to the Free tier does not impact the ability of customers to raise requests.

[Amit Bisht]

Thanks a lot @Trudy Claspill & @Tomislav Tobijas 

[Trudy Claspill]

You're welcome.

If your question was addressed please consider clicking the Accept Answer button to mark your post as Solved.

[Amit Bisht]

@Trudy Claspill @Tomislav Tobijas  If we downgrade from the Standard plan to the Free plan, will the Free plan expire after 14 or 30 days, or will we be able to continue using the service indefinitely?

[Tomislav Tobijas]

Hi @Amit Bisht ,

Free plan is 'free' indefinitely as long as you have less than 3 agents/assigned JSM licenses. If you have more than 3 agents at the moment, you won't be able to switch to the free plan.

On the other hand, as soon as you reach over the limit when it comes to licensing (meaning you add 4th agent and you're on the free plan), the system will automatically switch to the Standard plan.

Free plan does have its limitations (compare features & pricing), but the short answer to your question is > if you downgrade, you'll be able to use the service indefinitely.

Cheers,
Tobi

[Amit Bisht]

@Tomislav Tobijas Thanks a lot. This is very helpful.