Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events

Forums

Articles
Create
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Jira Cloud Service Desk Portal - public access lost

Reapit Service Desk
Reapit Service Desk October 26, 2018

Help ...

We had Portal access enabled for clients to enrol and the log in as required to our Portal.  

However, overnight, behaviour has changed that when users click on the link to Portal it transposes it to this 

user/login?destination=portal%2F1

and says they do not have access.  When you then click on Log In , nothing happens.  If I open up to anonymous access, this goes away, but we need people to be able to log cases via an account.

Any ideas, as this has taken our Portal away overnight ...

Watch
Like Be the first to like this
357 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 26, 2018

Duplicate post.

Reply
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

Community
Forums
FAQs Forums guidelines
Learning
About learning Resources
Events
Copyright © 2025 Atlassian
Privacy Policy Terms Security
Welcome illustration

Welcome to the new Atlassian Community

Online forums and learning are now in one easy-to-use experience.

By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.