Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Jira Cloud for Outlook requires permission?

Nino Matošević September 16, 2025

How do I approve Jira Cloud for Outlook (Offical) Add-in when there is no app like that?

Since some time ago, Jira Cloud for Outlook (Offical) add-in within Outlook does not work as it used to. It now requires admin approval. I've tried searching on how to do that but I do not see the app in Entra ID, under enterprise applications to be approved. I am no global admin for our tenant, but even he is not able to see and approve it.

I've read Important Update: Changes to Jira Cloud for Outloo... - Atlassian Community and [API-747] Support for NAA in Outlook - Create and track feature requests for Atlassian products. 

but all I see in Entra is:image.png

I've tried adding Jira Cloud into Outlook, but it's not the same as Jira Cloud for Outlook (Offical) and I'd prefer having this one rather then Jira Cloud.

1 answer

0 votes
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 18, 2025

Hi @Nino Matošević 

Welcome to the community.

Check igf this app is added and approved in Entra, https://appsource.microsoft.com/en-us/product/office/wa200000056?tab=overview 

Nino Matošević September 18, 2025

Hello Marc,

As it can be seen on pictures below, there's no Jira Cloud for Outlook (Official) application to be added nor approved in Entra. Do you have any other idea?

 

Enterprise applications

image.png

 

Microsoft Entra Gallery

image.png

 

Just for the information, I can see it available in Outlook (using Office 365) but it doesn't work because it has to be approved 1st.

image.png

Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 18, 2025

Hi @Nino Matošević 

No as I'm not a MS admin.

Otherwise reach out to MS support or Atlassian Support

Nino Matošević September 18, 2025

Hello @Marc - Devoteam ,

Thank you for the feedback. I'll do that.

Cheers!

Like Marc - Devoteam likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events