Hi there!
Some our clients would like to receive a weekly report with following information:
- SIA Number
- Client
- Summary
- Reporter
- Time to resolution
- Time to first response
Is there a way in Jira Service Desk on the reporting section, or other way to do it? If possible, export to excel for example.
Hi @thiago.suisso - There is an open ticket here, that is still gathering interest for making reporting available to external JSD customers, in some scope, natively. Here is an earlier conversation on community that talks about alternative(s) that may help -
Also, I am seeing some marketplace options (offered in cloud), if you will, to take this further. I have not exercised these in any scope but want to bring their reference to see if they are helpful with your requirement -
Hope this helps!
-kalyani
Thanks for your reply, Kalyani. Let's wait for that ticket, but I will check out your both suggestions on marketplace.
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