Jira Service Desk - Customer Reports

[thiago.suisso]

Hi there!

Some our clients would like to receive a weekly report with following information:

- SIA Number
- Client
- Summary
- Reporter
- Time to resolution
- Time to first response

Is there a way in Jira Service Desk on the reporting section, or other way to do it? If possible, export to excel for example.

[Deleted user · Accepted solution]

Hi @thiago.suisso - There is an open ticket here, that is still gathering interest for making reporting available to external JSD customers, in some scope, natively. Here is an earlier conversation on community that talks about alternative(s) that may help -

https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-do-you-create-reports-for-sharing-with-External-customers/qaq-p/677965

Also, I am seeing some marketplace options (offered in cloud), if you will, to take this further. I have not exercised these in any scope but want to bring their reference to see if they are helpful with your requirement -

https://marketplace.atlassian.com/apps/1217467/customer-reports-for-jira-service-desk?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/1217341/charts-and-reports-for-jira-servicedesk?hosting=cloud&tab=overview

Hope this helps!

-kalyani

[thiago.suisso]

Thanks for your reply, Kalyani. Let's wait for that ticket, but I will check out your both suggestions on marketplace.