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Jira Service Management View Issues

Luis Andino Rodriguez
Luis Andino Rodriguez
Contributor
March 18, 2025

i have a JSM and want to give jira internal users access to browse issues but not be able to transition issues. Is this possible in JSM? i tested this with an account but all they can see is the total amount of issues in the project not any of the issues. 

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Trudy Claspill
Trudy Claspill
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March 18, 2025

Hello @Luis Andino Rodriguez 

Do you have only JSM or do you also have Jira?

If you have Jira also, users who have a Jira license but not a JSM license can be made Collaborators and will have limited permissions in the JSM project. Refer to

https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/

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