Is it possible to text the customer in the Sub Task and he/she is able to see the message when he/she is set as "request participants"? (notification via Outlook?)
Hi @[deleted] ,
That's the native behaviour. When you add a new person to Request Participants field, they receive an email like this one:
Best regards
No I mean if the request participants is able to get a notification via Mail when theres written a comment
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Hi @[deleted] ,
That's also native behaviour:
Please, note that if the user added to the Request Participants field clicks on the Turn off this request's notifications link, they will stop receiving notifications.
Hope it helps.
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Okay thank you :)
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