Jira Sub Tasks able to send emails?

Deleted user September 3, 2021

Is it possible to text the customer in the Sub Task and he/she is able to see the message when he/she is set as "request participants"? (notification via Outlook?)

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Ignacio Pulgar
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September 3, 2021

Hi @[deleted] ,

That's the native behaviour. When you add a new person to Request Participants field, they receive an email like this one:

request-participants-notification.png

Best regards

Deleted user September 3, 2021

Hi @Ignacio Pulgar 

 

No I mean if the request participants is able to get a notification via Mail when theres written a comment

Ignacio Pulgar
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 3, 2021

Hi @[deleted] ,

That's also native behaviour:

new-comment.PNG

Please, note that if the user added to the Request Participants field clicks on the Turn off this request's notifications link, they will stop receiving notifications.

Hope it helps.

Deleted user September 3, 2021

Okay thank you :)

Like Ignacio Pulgar likes this

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