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Jira auto response

Pillai_ Aarthi
Contributor
August 6, 2024

Is it possible to have following auto response based on the time of jira ticket creation

Types of auto-response

  1. Regular days: (from 8:30am to 5pm est)

  Just confirming that we got your request. We're on it

  1. After-office hours, weekends, and holidays: 

  • After Office hours - from 5p to 8:30am est?

  • Weekends - from Friday  5p to Monday 8:30amest?

  • Holidays - 

Thank you for opening a Jira ticket.

  1. OOO - response:

Thank you for opening a Jira ticket.

1 answer

2 votes
Jack Brickey
Community Champion
August 6, 2024

You might consider one of the following options:

  • turn off the issue created notification in Customer notifications and use Automation to send email to the customer. Trigger - issue created, conditions- as required to meet your use case, If/Else condition to check the time issue is created, action to send email in each if/else.
  • acquire a third party email handler that is more feature rich.

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