To implement the operational efficiency in our service management project, we need integration with opsgenie where the agent should get calls or voice message for fast incident resolution. How can we make it happen?
My requirement in detail is,
I have created a service management project. In that project for High priority incidents, opsgenie should trigger immediate call to the assignee/responder and if the assignee/responder doesn't respond to the ticket in opsgenie then it should be escalated to next available agent. If the next available agent responded to the call then it should be change my incident workflow status in jira.
