Log In Message Not available

[Alyssa Lefebvre]

We need to get change the log in message for our project, but the Log In Message option is not showing even though I'm an admin on this project. Any ideas? 

[Marc - Devoteam]

Hi @Alyssa Lefebvre 

Welcome to the community.

This can only be done by a Jira admin.

If a Jira admin visits the portal, there is an option that is named "Customize".

In this section a Login Page Message can be set, this is where this message can be changed.

url to use: https://<your-instance-name.atlassian.net/servicedesk/customer/portals

[Norman Cooke]

Thanks for sharing this issue. I’ve also noticed similar login message errors before, so it’s helpful to see the discussion here.

[Christos Markoulatos]

Hi @Alyssa Lefebvre 

The Log In Message you’re seeing is a Help Center (global) setting, not a project-level one. That’s why it’s missing from your project admin view—you need Jira admin permissions to edit it. Changing this will affect the entire Help Center, not just one project.

How to change it:

• Cloud:
  Settings → Products → Jira Service Management → Configuration → Help Center → Customize → Manage announcements.
• Data Center/Server:
  Administration → Applications → Jira Service Management → Configuration → Add login announcement.

If you only need a message inside a specific portal (after login), project admins can add a Portal announcement under Project settings → Portal settings.

Hope this helps