Modify Request Type via Automation with Trigger "Issue Created"
Jesse Ortega Jr
Contributor
I have an automation rule to create various sub-tasks and three service requests. In addition, I have rules to update the three service request's request types when created but the rules are not working. I have tried various other triggers but the only one that has worked is the manual trigger. What am I missing for the three rules to trigger when created. Below is a screen shot of one of the rules.
1 answer
1 accepted
Christopher Yen
Community Leader 
Community Leader
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Since the issues are being created by automation I would check if this checkbox is checked on the Rule Details page
Christopher Yen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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