Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Moving to Jira from another helpdesk

Tony Lee-Delisle
Tony Lee-Delisle
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 2, 2024

Hello, I am looking to move my company helpdesk to Jira but we have 4 years of tickets and helpdesk articles in our current system.  Is there are way I can import everything from Freshdesk into Jira Service Management directly? 

I can export to xml (and JSON I think) can these files be used? 

 

Answer
Watch
Like Be the first to like this
166 views

1 answer

1 accepted

4 votes
Answer accepted
Dan Breyen
Dan Breyen
Community Champion
October 2, 2024

Hi @Tony Lee-Delisle welcome to the community!  I found this application on the Atlassian Marketplace.

It looks like it's specifically made to migrate your data from Freshdesk.  Check that out.

Hope that helps.

View More Comments
Tony Lee-Delisle
Tony Lee-Delisle
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 3, 2024

Thanks for your quick response, I will certainly consider this when we make the move

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.