Multiple customers seeing tickets

[Luis Andino Rodriguez]

Experiencing an issue in which multiple customers are seeing tickets from other users. What could be causing this? 

[Anandhi Arumugam _Cprime_ · Accepted solution]

Hi @Luis Andino Rodriguez Is the Organisation field set? Did you check if the reporter of the ticket in question belongs to the same Organisation?

[Luis Andino Rodriguez]

They are part of the same org. Is there a way to hide the tickets from each other? 

[Anandhi Arumugam _Cprime_]

@Luis Andino Rodriguez If you want only the reporter and the agents to view the tickets raised unless customer shares specifically, then chec

Administration->Products->Configuration (under Jira Service Management)

Select No for "Should new requests automatically be shared with a customer's organization?"

[Luis Andino Rodriguez]

Thank you so much! 

[Anandhi Arumugam _Cprime_]

No problem.