Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Notification Automation error

Mindaugas Ambroza October 14, 2024

 

 

Hello,
Got error with automation, when try automation send notification to email. I will add photos to understand situation.

For short example. I will try make that automation look object name ( Kamerų parkas ) and then send email notification, about created new issue. I using email send

Automation send notification about created incident, but same moment give an system error ( i will add ) maybe you can help, fix this errorasset.jpg automation.png email.jpg

2 answers

1 accepted

1 vote
Answer accepted
Kai Becker
Community Champion
October 14, 2024

Hi @Mindaugas Ambroza 

thank you for your question. The problem with your AQL is, that it does not have a valid syntax. Only the name is not enough to search for an object.
You need to define the attribute that should be matched against your search term. The following should be valid:

label = "Kamerų parkas" AND ...
Mindaugas Ambroza October 14, 2024 edited

Enough your text or need add email address? 
@Kai Becker 
hh.png

Mindaugas Ambroza October 14, 2024

Maybe you can write full syntax?

Kai Becker
Community Champion
October 14, 2024

I'm sorry, I don't know what you mean. Where does the email come from?

I just took the AQL from your lookup objects rule part and fixed the error. You need to add the additional parts from your AQL

label = "Kamerų parkas" AND objectSchemaId=10
Mindaugas Ambroza October 14, 2024

I will try explain what i want to do.
I'm using asset object for automation,  when user from portal register incident automation sign in to Agent. But we need but we want not only the agent to receive messages. So i added Agent (Lead)  and added how attribute ( you can see in photo ) and try make automation, that lookup object email attribute-section, then when the incident is assigned, the "Lead" also receives the message at the same time

0 votes
Mindaugas Ambroza October 15, 2024

For me, enough was just  this AQL - Name = "Kamerų parkas"

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events