Hello,
Got error with automation, when try automation send notification to email. I will add photos to understand situation.
For short example. I will try make that automation look object name ( Kamerų parkas ) and then send email notification, about created new issue. I using email send
Automation send notification about created incident, but same moment give an system error ( i will add ) maybe you can help, fix this error
thank you for your question. The problem with your AQL is, that it does not have a valid syntax. Only the name is not enough to search for an object.
You need to define the attribute that should be matched against your search term. The following should be valid:
label = "Kamerų parkas" AND ...
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I'm sorry, I don't know what you mean. Where does the email come from?
I just took the AQL from your lookup objects rule part and fixed the error. You need to add the additional parts from your AQL
label = "Kamerų parkas" AND objectSchemaId=10
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I will try explain what i want to do.
I'm using asset object for automation, when user from portal register incident automation sign in to Agent. But we need but we want not only the agent to receive messages. So i added Agent (Lead) and added how attribute ( you can see in photo ) and try make automation, that lookup object email attribute-section, then when the incident is assigned, the "Lead" also receives the message at the same time
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For me, enough was just this AQL - Name = "Kamerų parkas"
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