Notifications - sent out based on priority

[Jill Streur]

I am in need of our Management Team to receive a notification when a ticket is created with a specific priority on it.  They do not want all tickets with all priorities, just one specific priority.  Can it be set up this way?  I have not found a way to do this.

Thank you!

[Christian Nordström [Eficode] · Accepted solution]

Hi Jill

you can manage this with automation rules, read more here how you set rules in cloud https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-rules-to-automate-repetitive-tasks/

[Jill Streur]

Hi Christian,

How do I add email addresses to this rule - of the persons that I want to receive the email?  Currently, I only see where I can add Customers involved, or the reporter.  The field is a drop down.  Thank you!

[Christian Nordström [Eficode]]

do you use project automation in project settings

then you can do this

[Jill Streur]

This is what I am seeing.  How do I get to the screen you are showing?

[Christian Nordström [Eficode]]

Hi jill in the project settings menu in the bottom of this you have menu with name project automation there you can do like my pic.

[Jill Streur]

Ok perfect!  This is exactly what I was looking for!  Thank you so much for your help!

[Jill Streur]

How do I add the link to my ticket in the body of the email that goes out?  

[Christian Nordström [Eficode]]

Hi Jill you add this smart value in the body: 

{{issue.toUrl}}

You can read about smart values here https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/ 

[Jill Streur]

Thank you so much!