Organizations Detail

[Mathieu SAYAG]

I could see that you added the possibility of adding fields on organizations (organizationDetail) how can we export this information ?

[Lisa Forstberg · Accepted solution]

Hi @Mathieu SAYAG ,

It is indeed an interesting newly launched feature in Jira SM.  The fields you add to a Customer or Organization does not however seem to be real custom fields so currently I have not found a way to either export it or make this pop out in a filter view in Jira. I trust this is only the beginning though! It would be super to be able to group and report on these attributes for example.

You can query it however using the syntax organizations in organizationDetail  example  organizations in organizationDetail("Region", "APAC")

More on this topic here: https://support.atlassian.com/jira-service-management-cloud/docs/what-is-customer-service-management/

best regards

Lisa