Please explain the differences between groups, organizations, teams, users, and customers? Thank you

[Fahad Akhtar]

Please explain the differences between all of these terms. Be very details and specific. I want to know what each one has the right to do when accessing JIRA service desk. Thank you.

[Gezim Shehu [Communardo] · Accepted solution]

User - the simplest entity. One user account

Groups - user groups. Simply "folders" or bundles of users in a group. Accessed via user management

Customers - users who will have access to Service Desk Portal. This is accessed as a Project Role

Organizations - one organization is supposed to represent a group of customers, such as a company. Think of it as special groups. Whenever a user in the organization creates a new request, the user can keep the request private, or share it with one of the organizations he/she is part of. In this way all users from the organization can access each other's requests.

Teams - are you referring to teams used in Portfolio for Jira? let me know if this is the case

[Fahad Akhtar]

Are there permission schemes for teams and organizations?

[Gezim Shehu [Communardo]]

I don't really understand your question. Could you provide further details?

[Fahad Akhtar]

For example, when I go to permission schemes and click one of them, there are a whole list of actions a user can do, such as create issues, do bulk changes, add attachments, etc. And for each of these actions you can put down which group or user you want to give the ability to do some of these actions. So I want to know if I can give some of these permissions to specific teams and organizations? Thanks. 

[Gezim Shehu [Communardo]]

Ok, it's more clear now.

In Jira, you could do these either based on

Project Roles

Groups

People (reporter, assignee, etc)

,etc

But teams and organizations not. Team is not a unit in Jira. And Organization is only applicable to Service Desk.

You could easily use groups for this though.

Also there are apps out there who synchronize group membership with organizations.

Hope this helps

[Fahad Akhtar]

Thank you. 

[Nextware Admin]

Hi @Gezim Shehu [Communardo] ,

'[...] Also there are apps out there who synchronize group membership with organizations. [...]"

I would be interested in such an app. How is it called?

Thanks,
Martin