Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Please help find how subtasks were created automatically

Bin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 25, 2020

I have Jira service desk project that automatically creates two su-tasks when a new employee request is created.  I really appreciate your advise where else I should investigate.  Here is what I have investigated:

1) Checked post-functions of Create transition, and some but not all other transitions on the workflow.  I could not find anything suspicious.

2) JMWE.  I was not familiar but I checked every corner.  The log file did not log anything according to time.

3) Automation for Jira.  I disabled all rules but it did not affect anything.

4) I could not find apps like Bob Swift's Update on Transition for Jira

Thanks so much for help!!!

2 answers

2 accepted

0 votes
Answer accepted
Bin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 26, 2020

A global automation rule is identified as cause.  Thanks!

0 votes
Answer accepted
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 26, 2020

Check for Listeners and services.  I doubt any service would do this as they run regularly, not by issue change.  But listeners can detect issue create/change/anything and be used to do things like creating issues.

You'll want to check for other generalised scripting and automation tools like Scriptrunner and Powerscripts too - they don't name "create subtasks" explicitly in their names, but they can do it.

Bin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 26, 2020

Thanks much for helping, @Nic Brough -Adaptavist- I overlooked global automation rules.  Rookie error!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events