Priority Not Definied

[Matheus França]

Hello Community, Good morning!

In recent weeks in my Service Desk projects the priority field came empty, previously this field was filled automatically without the need for automation or configuration.
no, I believe that there was some update of Atlassian itself in the cloud instance.

Can you tell if it was a change in the Cloud itself or should it be something here in my projects?

[Daniel Ebers · Accepted solution]

Hi @Matheus França

if I understand you correctly a newly created Request in your Service Management has no "priority" set.

Could you please double check from the history if there was indeed none set from the very start of if there are signs of Automation playing with the priority?

Testing on my Cloud site the request comes in with priority "Medium" (I have never configured something for it).

Cheers,
Daniel

[Tansu Akdeniz · Accepted solution]

Hi @Matheus França 

Can you please go to Settings -> Issues -> Priorities and verify your current items?

In which page do you get this field as empty? Request create screen in portal?

Best

[Matheus França]

Before, all created items already had this field filled in, but it wasn't in the creation screen, right after the item created in the editing screen.