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Queues only for some agents

mlanguasco
mlanguasco
Contributor
June 9, 2018

I have 10 queues created.
I would like agents to have access to only 3 queues.
Then the rest only to the remaining 7.

Is it possible to do it?

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Alexey Matveev
Alexey Matveev
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June 9, 2018

Hello,

It is not possible out of the box. You need a plugin. For example, this one:

https://marketplace.atlassian.com/apps/1216386/queues-for-jira-service-desk?hosting=cloud&tab=overview

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Rishi Soorkia
Rishi Soorkia
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June 9, 2018

We're trying this addon

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