Raise a request web form

[Lee Hutchinson]

I have created a handful of request types to use for raise support tickets in our business. 

I want to create a web form I can share internally with staff and the can use it to raise tickets based on these request types. 

What is the best way to do this?

[John Funk · Accepted solution]

Hi Lee,

You can create an easy form for each Request Type by simply going to Project Settings > Request Types. Then click on the Request Type which will bring you to the form where you can add the fields you want. Then you can simply share the URL for the form with the staff. 

[Lee Hutchinson]

Thanks John, I think I was over egging it. I had a request type for each possible issue people might have rather than one request type for support and then the issues in a dropdown box.

[John Funk]

You are welcome. Glad it was helpful!

[Lee Hutchinson]

Is there a way that in a drop down that only certain members of staff can select certain options?

We have some issues that can only be raised by managers of teams