Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Add "Internal Comment" field to a screen

Benjamin Peikes
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 27, 2019

We would like to have a transition for our service desk project which would only allow the entry of an internal comment. There doesn't seem to be a native way to do this. We were thinking a work around would be to create a "custom field" called "internal comment", and then use ScriptRunner to add the internal comment from the field. 

Does anyone have better ideas? For instance, is there a way to have fields on a screen that are not issue fields? It seems a little clunky to add a "custom field", simply for the purposes of having a way to collect some information in a screen, especially when the field isn't meant to hold data permanently, but only as long as it takes to run a script which would use it.

 

2 answers

0 votes
Anton November 8, 2019

Does anyone in the community has an answer. I only need a screen with an internal comment field on it without having to buy another add-in.

I really hope someone has an answer.

Thanks in advance.

0 votes
Paul Fechner August 8, 2019

I need the same feature as well.  

We use 3rd parties for development work and do no want our communication public.

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, atlassian community, journeys for jira service management, journeys for jsm, eap jsm atlassian, early access program atlassian, early access program journeys atlassian, early access program journeys jira service management, join atlassian eap

Join the Early Access Program (EAP) - Journeys for Jira Service Management 🚪

Journeys is a brand new feature in Jira Service Management that helps you streamline various processes in your organization that may cross multiple departments, such as employee onboarding or off-boarding that require action from different teams. ✨

Join the EAP →
AUG Leaders

Atlassian Community Events