Agent cannot see Assets in toolbar

[Paul Ceronio]

Good morning,

Can anyone shed some light on this?

We use Jira Service Management Data Center on-premise.

Since Yesterday, one of our service desk Agents cannot see the Assets-option in his Toolbar, usually it's available here:

Our other agents can see the toolbar without any problem.

Any hints would be greatly appreciated.

Regards,

Paul

[Paul Ceronio · Accepted solution]

Resolved

The Agent had been reassigned to a different AD group, but the group had not been assigned to the Object Scheme Manager role in the config settings.

Regards, Paul