Appending a comment with Jira Automation Multiple times

[Michael Savedra]

Hi!

I'm trying to add a comment form jira automation that will highlight any missing fields required for a particular process. 

For example when a ticket is raised, there could be a comment added (Missing fields:) follwied by separet advanced compar "If" conditions that will check if each required field is empty and if so will edit comment with "{{issue.comment.last.body}} + Field name to create a list of the missing fields. 

This problem i'm having is that {{issue.comment.last.body}} always uses the value from the original comment and does not account from any additional edits from the previous conditions in the automation. Even when I re-fetch data after making the first comment edit. 

As a further example, final comment left by this automation would be {{first  comment}} + Last Name and the first name would no longer be present. 

Any workaround for this?

thanks in advance!

[Piotr Zadrożny _Eyzee_ · Accepted solution]

Hi @Michael Savedra 

You can try:

You can also for example create a variable to store comment body value and save it as the last comment body at the end of the rule.

Can you please describe your requirements here and why you need such comment anyway? Maybe your requirement can be met differently...

Best

Piotr

[Michael Savedra]

Thanks Piotr, 

That's done the trick. 

Out of curiosity how does one create a variable within the automation?

Thanks

[Piotr Zadrożny _Eyzee_]

There is an action "Create Variable", so you can change your rule to something like the following:

Variable initialization details:

To change the variable value you just use the same action component "Create Variable":

Best

Piotr

[Michael Savedra]

That's very handy to know, hadn't spotted that before. 

Many thanks!