Are there any integrations for Service Desk to Amazon Connect?

[Dustin Holden]

Amazon Connect is a cloud-based call center host on AWS infrastructure. Are there any integrations with Connect and Service Desk? I know we can use lambdas and webhooks to make the two systems talk, but I wanted to lean on something that already existed before I recreated the wheel.

[Abhishek]

@Dustin Holden  have you found any solution.

Or #atlassian people bothers about this feature ??

[Patrick Halaseh]

Would also love to see this!

[Uga Buga]

Did you ever figure it out?

[Franz Maruna]

I also would love to see JSD and Amazon Connect integrate.

[mark russell]

Yes, we have built an integration to Jira SM from Amazon Connect and Amazon Lex :-) Devoteam UK

[Paul Ortiz]

Integration with Amazon Connect would be a GREAT feature.

[Hernan Halabi - Elite IT Consulting Group]

Hello @Dustin Holden  I would suggest you take a look to opsgenie integrations with AWS. I don't know much about AWS but I know that there are many things available

https://www.atlassian.com/software/opsgenie/aws

If any of those are the ones you are looking for, you can certainly connect opsgenie to JSD to finish the integration

[Dustin Holden]

Opsgenie looks to work as an up-time and systems monitoring/notification system. We are looking for something that works with AWS's call center software (Connect) and Service Desk.

[Jon Rydarowski]

We're beginning to look into Connect as well and we hope to rely heavily on our Atlassian products for a new solution we're standing up. This is directly in line with what we're investigating as well. Sharing in hopes of adding to the case for an answer or guidance.