Auto clone security issues from project to team-specific projects based on Application Description

[Nikusha Kalatozi]

Hi everyone,

I’m setting up a Jira Automation rule in my EST jira project to re-route newly created security issues into the appropriate team backlogs. Our security tool creates tickets in EST with a description block like:


Category: Cloud Security Issue
Application Name: *AWS-124289522
Severity: High

I’d like to automatically route security issues into team-specific Jira projects based on the “Application Name” prefix. For example, any issue whose description includes:

Application Name: AWS-...

should be cloned into the DevOps project backlog. We’ll use the application name to determine the correct team, and we already maintain a registry mapping each application to its Jira project. Could you recommend the best way to automate this process via Jira automation from scratch?



I've uploaded a screenshot of what I've made so far.

[Bob Dalm]

Hi @Nikusha Kalatozi

you'll need a mapping between projects and keywords. This should work both with assets or a lookup table in your rule.

Extract the prefix with a match.

Add the projectId's in either table and use a smart value for project when creating the new work item. 

Best, 

Bob

[Nikusha Kalatozi]

Hi @Bob Dalm

I’m new to this and could use your help troubleshooting. Here’s the automation rule I’ve set up:

Trigger: Manually triggered

Action: Create lookup table
Key: AWS = VST (where “VST” is the project I want to clone the issue into)

Condition: Compare two values
Check if {{issue.description}} matches the regex:
{{issue.description.match("\*Application Name:\*\s\*(AWS)\[\w/.\_-]\*").first}}

Action: Create new work item in VST
Issue Type: Same as the original work type

In the audit log I see this error:

Create Work Item 21/05/2025, 15:58:43
Error retrieving the work type fields for project/typeId – 10289/10495

I’m 99% sure it’s failing because I have a custom “Work Type” field on this issue. Does the order of steps look correct in general? Thanks!

[Bob Dalm]

Hi @Nikusha Kalatozi , 

Looks good! 

Supposedly this issue occurs when trying to fill a customfield with an incorrect smart value;

https://community.atlassian.com/forums/Jira-questions/What-is-causing-this-new-Automation-error-Error-retrieving-the/qaq-p/2849341

Double check all input when creating the new work item, see where it goes wrong. 

[Jack Brickey]

Hi @Nikusha Kalatozi , you could simply use an If/Else condition but possibly using a table would be better. New-Automation-action-Create-lookup-table