Cannot add new customers to Service Desk.

[Marc Chilton]

Hi,

I am trying to add new customers to our Service Desk but when I try to add them I am presented with the error 'Cannot add user, all the user directories are read-only'.

This has just started happening unexpectedly and to my knowledge no permissions have been changed.

Can anyone explain the reasoning behind this error please?

Please see attached,

Thanks.

[Fahd · Accepted solution]

Hi Marc,

First of all, apologies for the trouble caused. We have identified an issue with Jira Service Desk customer invite functionality(including via REST API) and we are currently rolling out the fix.

For updates, you can add yourself as a watcher in the following bug ticket and subscribe to the statuspage incident report:

• https://jira.atlassian.com/browse/JRACLOUD-71723
• https://status.atlassian.com/incidents/9r351r9v5cdw

Best regards,

Fahd

Atlassian Cloud Support

[Marc Chilton]

Hi Muhammad,

Thank you for the update. I am now watching the issue.

Kind Regards,

Marc

[Alexey Matveev]

[EDITED]