Cannot download attached file

[Hoang Tan]

Edge browser: Cannot download attached files from Jira request on the portal.
Chrome browser: no problem with uploading/downloading attachments.

[Trudy Claspill]

Hello @Hoang Tan 

Welcome to the Atlassian community.

This may be related to the "Degraded performance in Confluence and Jira for Microsoft Edge users" incident documented here:

https://jira-service-management.status.atlassian.com/

[Kenny Su]

感謝回復  已解決問題

[Trudy Claspill]

Thanks for your reply. The problem has been solved.

[harrie]

Since the problem occurs only in Edge, clear browser cache/cookies, disable extensions (especially security or ad blockers), and ensure Edge is updated. If the issue persists, adjust Edge’s security/privacy settings or try opening the portal in InPrivate mode. Chrome works fine, so it’s clearly a browser-specific setting/block in Edge.