Changing outgoing emails in Jira Service Desk (for Jira Cloud)

[mickrasmussen]

Is it really so that it's not possible to change the template for outgoing emails from JIRA Service Desk? (Cloud version).

[Einar Hem]

Though, I have another suggestion.

In our setup we have disabled the standard notifications sent out by JSD. Instead we are using JIRA Enterprise Mail Handler (https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/versions#b100702500).

You can then have full freedom to customize all content of the email sent out to you customers; add logo, include custom fields etc.

[Einar Hem]

Yes, there are several, please add your vote for the following:
JSD-218
JSD-617
JSD-1922 

[Ed Martinez]

Is there an open feature request for this that we can vote/watch?

[mickrasmussen]

Hmm, unfortunately that's a showstopper for our part. It's a shame to see such a great product as Jira Service Desk falling short on basic functionality that is needed to make it an alternative to Zendesk and similar. 

[ɹǝʞɐq pɐɹq]

Not currently