Closed ticket still visible in 'All open' queue

Hi folks,

A real simple solution might be warranted here, but I didn't know where to look.

I just closed a ticket in our Service Desk project, but even though the ticket has a status of Closed, it's still visible in my 'All open' queue.

What gives?

Thanks in advance.

2 answers

0 votes

Answer accepted

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Ditto

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Like • Greg Tucker likes this

0 votes

You need to ensure the Resolution is set when a ticket is closed.

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I know this is an old ticket but I'm having same issue and can't find how to set the resolution field.

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