Connecting Halp with Service Desk

[Bruce Anderson [Administrator]]

We are a long time Jira user, but new adopters of Service Desk, and excited to get it to work with Halp in Teams.  However no matter what I try, Halp doesn't seem to be able to find the Service Desk queue.  I have confirmed I have permission as an admin, it is not shared with any other halp instance.   Would appreciate any thoughts on what I might be missing...

I have set the connection up in Halp admin console.  Then under the queue tried to set the Project to conect to but receive: "No Projects available"

[Bruce Anderson [Administrator]]

I had tried re-adding the connection to Jira in the "Integrations" screen of Halp.  I tried again now and the result was the same.  So I just added all groups available in Jira to myself with no change.  Confirming I am the "Org and Site admin".   I am wondering if there is something I need to do to the project in Jira to make it available to Halp. Or if it needs to be a certain type....

[Bruce Anderson [Administrator]]

I had tried previously removing and readding the site under "Integrations" in the Halp settings.  I just gave it another go with the same result.  I also checked the permissions I have, and I am "Org and Site Admin" for Atlassian.  I added myself though to all groups available, and tried to reconnect to Halp, same result.  I am wondering if there is something else I have to do to the Project in Jira to make it visible to Halp...?

[Brant Schroeder]

@Bruce Anderson [Administrator] did you connect your Jira project to Halp?  You can do it by following these diretions https://plz.halp.com/article/2f4ix4h0qp-connect-to-multiple-jira-projects

[Bruce Anderson [Administrator]]

Many thanks Brant for the reply.  No, I hadn't been able to.  The issue is that when I try to select the project that I made in Jira for this, I cannot select it.  While Halp did connect to the site it seems to not be able to see any projects in it.  I am the admin of the Jira portal so it shouldn't be permission related....

[Brant Schroeder]

@Bruce Anderson [Administrator] I would suggest removing the site and re-adding it to see if it will sync your projects.

[Bruce Anderson [Administrator]]

I have tried re-adding the connection to Jira in the "Integrations" screen of Halp.  I tried again now and the result was the same.  Confirming I am the "Org and Site admin".  So I just added all groups available in Jira to myself with no change.     I am wondering if there is something I need to do to the project in Jira to make it available to Halp. Or if it needs to be a certain type  .... 

[Brant Schroeder]

@Bruce Anderson [Administrator] did you follow this https://plz.halp.com/article/qt7ecpdse3-error-unable-to-fetch-jira-request-types

[Bruce Anderson [Administrator]]

Thank you!  That was it.  After setting the permissions mentioned in that thread I am now able to select the Jira project.  Many thanks again.