Creating a cusomized task list in an Issue on the basis of Asset objects

[Paul Ceronio]

Howzit,

We are working on a maintenance ticket in Jira Service Management Data Center that must contain a customized list of tasks based on the type of maintenance work (maintenance block) and the category of the device.

When the maintenance due date arrives, a ticket is supposed to be generated that contains:

- the maintenance device name
- the maintenance due date and
- the list of tasks to be performed.

All possible tasks have been added as objects to the database. Currently, they have been given a unique maintenance block as an attribute and another attribute contains the possible device categories they might apply to. As mentioned, the device category determines which tasks from the maintenance block actually have to be performed. 

e.g., Maintenance block 1

=> Out of all the Maintenance Block 1 tasks, only Tasks 1, 2, 5, 6 and 8 must appear in a ticket for a Category 1 device.

e.g., Ticket details:

How should the database be configured so that we can set up a rule that can assign the right set of tasks from the maintenance block per category? 

Have a good weekend!

Paul

[Paul Ceronio]

Hi everyone,

we found that our existing database structure allows us to run the necessary AQL-query:

"Relevant device category" IN ("[DEVICE CATEGORY]") AND "Checklist name" IN ("[CHECKLIST NAME")

The next step would be to use the query to populate a Custom Assets Field in Jira?

Best regards