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[Walter Buggenhout · Accepted solution]

Hi @Tirupal Reddy Indireddy and welcome to the Community!

The Jira and I have been good friends for about 15 years now 😉 ...

I am quite sure what you are asking about is absolutely possible. A good way to get started would be to create a new project from a template so you can see what is possible and explore its features. It is usually a good starting point to look at a template that matches your team.

And - since you indicate you're getting to know the Jira at this point - also take time to read through its guides. For Jira Service Management the JSM product guide should be a very good source. Also take a look at learning here in Community as it offers a lot of targeted online training sessions. And when you're getting to the next steps and the Jira becomes a sort of friend with some funny or mysterious habits you can't get your head around, come back here to ask targeted questions for help.

Happy learning and all the best!

Hope this helps!

[Tirupal Reddy Indireddy]

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[Walter Buggenhout]

JSM is one of the market leading ITSM solutions, having all of this out of the box. It comes with a customer portal where customers submit their requests (form to fill in information and attachments). These land in your system as tickets to work on - the workflow you can use from a template or adjust to your specific way of working handles how you work internally (that includes approvals, again out of the box or tailored to your needs). Almost every action you take with a ticket (add a comment, change the status, update information) can trigger email notifications both internally as towards your customer. And that is just a very basic start as to what it can do.

With that in mind, read through the product guides to understand more about the details. And if you need assistance getting the tool configured to your needs, it may be a good idea to reach out to a solution partner. Working for one, I know how such an engagement may help you get going with a mix of best practices and matching configuration. 

[Lukas Nicolai_Seibert]

Hey @Tirupal Reddy Indireddy welcome to the community! ☺️, If you're open to using a third-party app for custom forms Templating.app can be a good solution for you.

• You can easily create templates for JSM forms and customize them based on your processes. 

You can find us at the Atlassian Marketplace ➡️ https://marketplace.atlassian.com/apps/1224664 

Feel free to let me know if you got any questions! 

[Olha Yevdokymova_SaaSJet]

Hi @Tirupal Reddy Indireddy 

Hi and welcome to the Jira world! 👋

You're asking a great question — and the short answer is yes, Jira can absolutely help you replicate much of your .NET-based approval workflow — but it depends how flexible and scalable you need it to be.

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Here’s what’s possible with native Jira:

1. Projects & Workflows
   Jira lets you define custom workflows with statuses like “Submitted,” “In Review,” “Approved,” “Rejected,” etc. You can also set conditions, validators, and post-functions using native workflow editors (or extend them with ScriptRunner for scripting).

2. Issue Forms (Jira Service Management)
   If you're using Jira Service Management (JSM), you can configure request types that act like forms. These can include attachments, dropdowns, text fields, etc., but they're tied to Jira fields and limited in dynamic behavior (like conditional logic or field-level validation).

3. Notifications & Approvals
   Jira has native support for basic email notifications and approvals using JSM — but it's limited in terms of dynamic roles or multi-step conditional approvals.

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If you're looking for more structure and less scripting...

You might want to check out Smart Forms for Jira — it’s an app that works across Jira Software, JSM, and Jira Product Discovery.

With Smart Forms, you can:

✅ Build rich custom forms with validations, conditional logic, default values, and required fields
✅ Let users submit forms externally (without needing Jira licenses)
✅ Add multiple forms per issue — for creation, review, follow-up, or approvals
✅ Trigger issue field updates, status transitions, and email notifications after submission
✅ Control access via form restrictions, including public/private options or domain-based limits
✅ And yes — collect attachments, and create Jira issues from web form submissions

And no scripting required — it's all UI-based.
Happy to share more if you'd like help setting up your first form!