Customer Notification

[SR.Harichandan]

I want to get notified when the status changes of of a request. Is that possible?

[Dave Mathijs · Accepted solution]

Hi @SR.Harichandan , that is possible depending on the customer notification settings.

You need to enable "Customer-visible status changed" and make sure that that status is visible for your customers.

[SR.Harichandan]

Thanks for the answer. Anyways, I have figured it out already. There was something to do with the "Notifications" section. 

[Dave Mathijs]

Great to hear you got it sorted out.

[Gia Jgarkava {Twinit}]

Hi @SR.Harichandan .

Just in case you need to send notifications to the customers on status change not via email, but directly into the customer portal, this plugin is the solution: In-App Customer Portal Notifications for Jira.

Regards,

Gia