Display SLA in Days

[Brian Pitts]

We have some long SLA which really don't make sense in Hours.  Is there a simple way to change the SLA to display in days?

[Gökçe Gürsel {Appfire} · Accepted solution]

Hi @Brian Pitts ,

You can do this using Time to SLA.

It has a formatting option under Time to SLA > Settings and you can choose the format you want.

Time to SLA also has detailed SLA reporting, a dashboard gadget, and the ability to configure flexible SLAs.

Please let me know if you have further questions.

Regards,

Gökçe

Please note that I'm one of the members of the Time to SLA team.

[Angélica Luz · Accepted solution]

Hello @Brian Pitts,

Thank you for reaching out to Atlassian Community!

When using Jira Service Management Cloud, currently SLAs can be only shown in hours.

There is a feature request suggesting improvements for that:

• Ability to display SLA times in different formats

Please, click on vote and also watch the ticket above to receive updates from our product managers.

Kind regards,
Angélica