Does the server version of Jira Desk service allow for the free survey option?

[Iris Bloem]

Once a service request is resolved, I would like to activate the survey option in Jira Desk Service. 

As I am still in the process of choosing between the server and the cloud option, I want to know if the free survey option that comes with the Jira software works in cloud as well as in server. I did find server allows for it, server i am not sure about. 

[Daniel Wong · Accepted solution]

Hi Iris,

The Customer Satisfaction Survey (CSAT) functionality comes out of the box with Jira Service Desk Server and Cloud, so yes it's available on both server and cloud.

You can read this KB for more information - https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-customer-satisfaction-surveys-csat