Email to create ticket in queue but no portal access

[Danielle Bonneau]

Hello community, 

We have 1 portal and 1 email that's connected to the portal: support@company.com.  We have it configured so customers in approved domains can either create a portal account to create a ticket or email support@company.com.

What we want now is to be able to have vendors email support@company.com and for that to create a ticket in the queue, but for them NOT to have portal access (view or create issues).  I have the vendor as an approved domain, but I don't know how to limit their ability to view the portal. 

Does anyone have recommendations on how to do this?  

Thank you!

[Fabian Lim]

Hi @Danielle Bonneau

I don't think this is possible out of the box. Once the ticket is created they will get the ticket creation response and they can view the ticket in the portal and then browse through all the other portal requests/categories.  

The question is why wouldn't you give them access to view the portal? It does not harm.  Unless you have other request types in the portal that you don't want them to see.  Which in this case you have to start considering having a separate JSM project which may not be what you are looking for.  

Regards,

Fabian