Grant access to users to view tickets

[Paul Sheraton]

So this is pretty simple question. We have a user actaully many users whith this issue.

But I will give one example.  This one user is the owner of a project in JIRA.

There Access is set to:

Has access on site ( yes)

Jira Service Managment ( (no)

Jira Software (yes)

Confluence (yes)

statuspage ( no)  What is this by the way?

I have used Service Now for years now and if a user logs a ticket they can see the status of their ticket via a customer portal.

How can this user and others view the ticket they have raised without asking IT everytime? and without having to pay for a licesne just to view a ticket.

Cheers

Paul

[Steve Fournier · Accepted solution]

Hi Paul,

On the Portal top right, you should see a "Request" button (beside your profile picture) and if you click on it you should be able to select "Created by me", that will show all the ticket you created.

Regards

Steve

[Paul Sheraton]

Thanks Steve!