How can I add customer to a project with python?

[Angel]

Hi

Is possible add a customer to a differents project in service desk with jira-python

Thanks

[Dario B]

Hello @Angel ,

If I understand correctly you are trying to add a customer to multiple service desk project using python. 

Now, if that's correct, then you can use 2 REST API calls to do so:

1. Create customer (POST /rest/servicedeskapi/customer)
2. Add customers to service desk (POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer)

In order to authenticate the above REST API calls in your script you can use either Basic auth for REST APIs or OAuth for REST APIs.

For further details please see:

• https://developer.atlassian.com/cloud/jira/service-desk/
• https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/

If this is not what you are trying to do, please provide more details.

Cheers,
Dario

[Angel]

Hi @Dario B 

 I try to add a client to multiple sevice desk with python, usually we add the customer with the client´s email  on each service desk then JIRA sends an invitation by mail. I try to do this with python.

I read the url that you share witht me but I couldn´t find the parameter for email.

[Dario B]

Hi @Angel ,

As explained in the already provided documentation pages:

• In order to create a customer  you send a POST request to the /rest/servicedeskapi/customer endpoint, providing email and displayName in the request body.
  
• In response you get the created customer data, including the accountId
• Then, to add customers to a service desk, you send a POST request to the /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer providing the accountId(s) of the customer(s) you want to add to the service desk project having ID: {serviceDeskId}.

If there is still something unclear please let me know.

[Eduardo Santos]

Hi @Angel

You can add the customers to the projects by looking for the API call that Jira makes when you click on the "Add Customers" button from inside your project. Then you can build a script to add them directly to that project.

Best regards,
Eduardo