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How can I create a report of Service Desk users

Jaime_Hernandez
Jaime_Hernandez August 9, 2019

I would like to create a report of my Service Desk Team people that have that role as Service Desk Team and to see their activity. 

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Jack Brickey
Jack Brickey
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August 12, 2019

@Jaime_Hernandez , what do you want in the report? Are you wanting a filtered list of issues by your SDT members. Generally, I build a dashboard for a given JSD project to monitor the activities. You can simply include the Assignee field to see your SDT workload and activities.

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Jaime_Hernandez
Jaime_Hernandez August 12, 2019

Thank you Jack, I got it. Didn't know there was one just for that. 

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Kevin Mowrey
Kevin Mowrey August 9, 2019

Administration>Projects>View Roles>Service Desk Team>(possibly see all)

 

Shows last session at the right

 

Just noticed you've indicated cloud. May be different there. Good luck cloud-person. :P

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