How can an agent share a customer request with a collaborator?

[David Ghoussoub]

How can an agent share a customer request with a collaborator?

[Gökçe Gürsel {Appfire}]

Hi @David Ghoussoub ,

You can share the JSM ticket using request participants. Request participants can be agents or customers and they can view and comment on the request. You can add them using the request participants field in the issue view.

You can refer to the documentation for more information: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-participants/

https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-from-the-issue-view/

Please let me know if you have further questions.

Best,

G.

[David Ghoussoub]

My question was about sharing it with a collaborator, a collaborator being a JIRA Software user like a developer. 

[David Ghoussoub]

Is this possible at all? if not, is there any alternative?