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How can we configure SSL certificate for JSM cloud site

ondotengineering November 18, 2022

Hi Team,

We are planning to setup new JSM cloud for our organization. Can we configure SSL certificate to our JSM portal link. Please help us on this request.

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Laurens Coppens
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November 21, 2022

@ondotengineering 

Atlassian Cloud is protected by Atlassian’s SSL Certificates, no need to install custom certs.

 

Regards,

Laurens

ondotengineering November 22, 2022

Hi @Laurens CoppensCoppens    

Thanks for your response. Agreed but just want to know is it possible to install SSL certs in JSM cloud site or not.

Laurens Coppens
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November 22, 2022

@ondotengineering 

At this point no custom SSL is possible as it works on an Atlassian URL.

Once custom domains are possible, i would expect that you need to use your own SSL certs as you own the domain then.

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Abby Maris October 8, 2025

Your JSM cloud portal already comes with a secure HTTPS link, so you don’t need to add your own SSL certificate. If you want to use your company’s domain name (like support.yourcompany.com), you can set it up as a custom domain. The SSL certificate for that custom link will also be managed automatically. This way your portal stays secure and looks professional with your own brand.

ondotengineering November 20, 2022

Hi Sudheer,

Thanks for your response.

I am not looking into the solution which you mentioned i am trying to find out solution to configure SSL for Jira service management cloud

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V V S N Sudheer Vissa November 18, 2022

LOCAL_PATH = $(pwd)

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