How can we customise the helpdesk portal more than edit the layout?

[Spree Beau]

Hi, 

We're growing out our number of tiles on the helpdesk portal and need to manage the layout. 

However, Jira only offers us to move about the tiles and star them. Is there a way to filter/categorise the tiles in anyway?

Any info is great

Thanks!

Beau

[Frederic Chartrand · Accepted solution]

Hi !

I guess that if you have a lot of tiles it's because you already grouped your requests into different projects.

Unfortunately, for now JSM offer little to nothing to customize your portal.

I would recommend Refined : https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?hosting=cloud&tab=overview

which I used before and is WAY more flexible.

Hope this helps

Frederic Chartrand

FMX Solutions - Gold Solution Partner

[Spree Beau]

Thanks Frederic - Yeh the customization on the portal isn't great. 

I was looking at the refined app and will try it out now you have suggested it too. 

Any recommendations for setting it up?

Thanks

Beau

[Frederic Chartrand]

Hi Beau,

Take time to explore the app.

Try to group your requests in logical groups and not too much of them or you'll defeat the purpose of the app.

If you want to restrict the access to some requests, group them together and add a security level to this group.

I recommend adding the "My requests" widget which is really helpful to end-users.

And if you add color, try to have a consistent color scheme.

After just a couple of hours in the app, you'll be able to see what you need I'm sure.

[Spree Beau]

Thanks Frederic!

[Ward DIJKHUIS · Accepted solution]

Hello Beau, first of all welcome to the Atlassian Community!

You can use portal groups to organize your request types into categories:

https://support.atlassian.com/jira-service-management-cloud/docs/organize-request-types-into-groups/