How can you set a default value for a field?

[Antonia]

I know how to set a default value for a field in general. My question is more about how I can set the default value for a single service request.

We have two service requests that use the same field, but the field should only be output with a default value in one of the service requests. The other one should not have a default value! I only found the setting for how to insert a default value for the general/complete field.

[Chitra Nagdeo]

Hey @Antonia ,

Welcome to Atlassian community!

In Jira/JSM, setting a default value for a field is typically done at the field context or screen level, which applies to all issues using that context. However, if you want a default value to appear only for a specific service request type (not all requests or issue types), you need to use the request type’s configuration.

How to Set a Default Value for a Field in a Single Service Request Type

Use Request Type Field Configuration (Jira Service Management):

• Go to Project settings > Request types.

• Select the specific service request type you want to configure.

• Click Edit fields.

• For each field, you can set a default value (if supported for that field type) that will only apply when this request type is used.

I hope this helps!

Regards
Chitra Nagdeo

[Antonia]

Hi @Chitra Nagdeo

thank you for your answer!

So this isn't intended for this field, right? I can only set a default value for the entire field, but not for a specific request type. It's just a field with a dropdown menu where you can select a value.

[Chitra Nagdeo]

Hey @Antonia 

Instead of three dots, click on arrow pointing downward, select the checkbox for "Use preset value and hide from portal" and set the value here.

Please confirm if this helps?

Regards

Chitra Nagdeo