How do I get request type groups to display on the left side

[David Fisher]

Currently, my request type groups are displaying in a drop down menu above the request types. I have seen lots of images where the groups are displayed to the left of the request types.

[Jack Brickey · Accepted solution]

Can you provide some images of what you're actually trying to relocate? As well, you reference you have seen images where it is located elsewhere. If you can share that it would be awesome.

[David Fisher]

This is what my groups look like. The groups are in the dropdown list.

I see a lot of images where the groups are on the left when doing a google search:

https://www.google.com/search?q=jira+service+desk+portal+examples&source=lnms&tbm=isch&tbs=qdr:y&sa=X&ved=2ahUKEwjhiY2m1ZryAhXJs54KHWEbCiwQ_AUoAXoECAEQAw&biw=1920&bih=937#imgrc=bo1GT_1Zpu1ydM

[Jack Brickey]

ah gottcha...

So what you were talking about is the customer portal. And the link you provided is definitely to an old version of cloud. Unfortunately he don't have the ability to modify how that appears.

[David Fisher]

Thanks for your reply Jack. Not what I was hoping for but...

[Deniz Tımartaş]

Hi @David Fisher

hi @Jack Brickey

Thats the version up to 8.14.x in data center and I think it changed in cloud in the last 9 months or so. This view is not possible anymore. Since they are still relevant and supported on data center, people are still using those versions and you might also see these images on new posts if the instance is on-prem.

[Deniz Tımartaş]

Hi,

Not sure, how it looks like but;

Try going to Project Setting>Portal Setting>Request groups and also try changing your Portal Settings in Project Settings.

[David Fisher]

Thanks for your reply Deniz. I do not have a Portal Settings option: