How do you manually trigger a page without OpsGenie

[Johan Kritzinger]

We have been using OpsGenie - VERY sneakily Atlassian have snuck in a delete of the OpsGenie instance while trying to make a different modification to Jira Service desk (by another team.

At the moment it does not feel like the Jira app is anywhere near suitable as a replacement, but it's likely I just don't know (and don't have time to waste trying to work out how to replace a previously working system).  Just a few questions:

- I want no alerts from Jira on my phone, except pages previously managed by OpsGenie - what is the setting for that?

- Can I set this to have a distinct notification - there seems to be a setting for that but with no options.

- We need to be able to manually page a specific person - how do you do that?

I'm sorry, but without these it's not a usable alternative.

[Fabian Lim]

Hi @Johan Kritzinger

Welcome to the community!

1) You can set your profile settings to disable notifications -> https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/

2) There different sounds, but I don't know if it will be different from a jira ticket or alert: https://support.atlassian.com/jira-service-management-cloud/docs/customize-alert-notification-sounds-in-your-jira-mobile-app/

3) Look at this tutorial on how to trigger alerts and page specific teams or people: https://youtu.be/77JWVzcPKcA?si=JJYuz-lFpTU5Acm1

Regards,

Fabian

[Johan Kritzinger]

Fabian, 

Thanks for the reply.

I have managed to make most of it work, but I can't see how to page somebody from my phone.  If I happen to be at my laptop it's fine (but then I could probably fix the problem without having to page someone else).

It is a very, very complex solution to a simple problem.  I would absolutely recommend people stay away from this if they have a choice, but I'm sure you can find somebody who likes it.

Johan

[Fabian Lim]

If by phone you mean the app, you can escalate the alert or add a responder to the incident ticket and they would get paged.

It sounds complex, but to me it's just getting used it.  Atlassian does things very differently from other platforms.  Having the ability to have one ITSM platform with both incident management and alert management is very unique.  

The other day we have Zendesk's parent company calling to replace Pager Duty with JSM and integrate with Zendesk Incident Management functionality.  

[Johan Kritzinger]

I do mean the app.  And I need to be able to create a NEW alert, not just escalate an existing one - this is possible from the web site.

The problem with adding a responder is that we will get the same as when somebody didn't acknowledge (which escalates after 5 minutes), with no context that it's meant for you specifically.  So it's no use at all.

Yes, having it all in one place is necessarily complex, and possibly useful for teams who use both.  Using only the paging part is a pain in the proverbial - definitely a step backwards for our team.